Refund Policy

1. The Short Version

Failed generations are never charged. Subscription payments and credit packs are non-refundable, and all purchases are final. You can cancel a subscription at any time to stop future renewals.

2. Plans and Credit Packs

Each image costs credits according to the resolution you choose before generating: 7 credits at 1K, 15 at 2K, and 87 at 4K.

Subscription plans renew automatically until you cancel. Each payment adds the credits for that billing period, and they expire at the end of the period.

• Basic: $14.90/month for 500 credits (≈ 71 images at 1K), or $118.80/year for 4,750 credits (≈ 678 images at 1K)
• Pro: $39.90/month for 2,400 credits (≈ 342 images at 1K), or $286.80/year for 20,480 credits (≈ 2,925 images at 1K)
• Studio: $99.90/month for 7,130 credits (≈ 1,018 images at 1K), or $766.80/year for 54,770 credits (≈ 7,824 images at 1K)

One-time credit packs never expire.

• Basic: 300 credits (≈ 42 images at 1K), $29.90
• Growth: 860 credits (≈ 122 images at 1K), $49.90
• Pro: 3,530 credits (≈ 504 images at 1K), $99.90
• Studio: 9,040 credits (≈ 1,291 images at 1K), $199.90
• Max: 48,090 credits (≈ 6,870 images at 1K), $799.90

3. Failed Generations

If a generation fails (an error from the AI provider, a refusal by the model's safety filter, a network error, or no image within about 10 minutes), you are not charged: the credits are returned to your balance automatically. This applies to every kind of credit, whether purchased, free, or from a redemption code. No request needed. An image that is generated successfully but that you don't like is not a failed generation.

4. Refunds on Purchases

• Credit pack purchases are final and non-refundable, whether or not the credits have been used.
• Subscription payments are final and non-refundable, including credits left unused in the current period.
• You can cancel a subscription at any time in Settings → Billing. Cancelling stops the next renewal; it does not refund the current period, and that period's credits stay usable until it ends.

5. Billing Errors and Duplicates

Charged twice or charged the wrong amount? Email support@flux3image.cc within 30 days with the order number and we will correct it promptly.

6. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved within 5 business days. Fraudulent chargebacks (disputing charges for credits you used) may lead to account suspension.

7. How to Request a Refund

Use our contact form, or email support@flux3image.cc, including the order number and the reason. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

8. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.